Returns and Refund Policy

Thank you for choosing DYN PROPERTIES LTD. We hope you are satisfied with your purchase of the sofas and tables. If you need to return any items, please refer to the following policy.

Return Period

Customers can apply for a return within 30 days of receiving the goods.

Returning Opened Goods

We understand that customers may need to check the condition of the goods, therefore:

Goods can still be returned after being opened.

However, the goods should be in good condition and not affect resale. If the goods have signs of damage caused by human error, obvious signs of use, missing accessories, or severely damaged packaging, it may affect the refund processing.

Returnable Goods

Goods that meet the following conditions can be returned:

Application submitted within the return period;
The goods and accessories are complete;
The goods are not damaged due to human error;
Valid order information is provided.

Non-Returnable Items

Returns may not be processed in the following situations:

The goods have been intentionally damaged;
Important accessories or parts are missing;
The goods have been damaged due to improper use;
The return application period has expired.

Return Shipping Costs

For returns due to product quality issues, shipping damage, or incorrect item delivery, we will cover the return shipping costs.

For returns due to personal reasons (e.g., dislike, incorrect size, change of purchase decision, etc.), the customer will bear the return shipping costs.

Refund Processing

After receiving and inspecting the returned goods:

Refunds will be processed within 3-5 business days;
The refund will be returned to the original payment method;
The actual arrival time may vary depending on the processing speed of the bank or payment institution.

How to Apply for a Return

Please contact us via email and provide the following information:

Order Number
Purchaser’s Name
Contact Email
Reason for Return
Product Photos (if involving quality issues or shipping damage)

After confirmation by customer service, we will provide you with detailed return instructions.

Return Address

250 Linen Hall 162-168 Regent Street, London, England, W1B 5TB

Contact Us

For any questions regarding our return or refund policy, please contact us:

Email: dynproperties@hotmail.com
Tel: +44 7809 479225

We are happy to assist you and process your after-sales needs as quickly as possible.